Terms of Service

1. Who these terms apply to

These Terms apply to: business owners and their staff who create a slotmi account to manage bookings, invoicing, payments, and marketing ("Business Users"); and individuals who use the slotmi customer app or a Business User's booking page to discover and book a service ("Customers"). Some sections apply only to one group; we've labelled those clearly.

2. Eligibility

You must be at least 18 years old and capable of forming a binding contract to use the Services. A Business User must be legally authorized to operate the business they register on slotmi.

3. What slotmi is — and isn't

slotmi is a booking, invoicing, and marketing platform. When a Customer books an appointment or service through slotmi, the contract for that appointment or service is between the Customer and the Business User — not with us. We are not a party to that transaction, we do not employ or supervise Business Users or their staff, and we do not guarantee the quality, safety, legality, timeliness, or outcome of any service booked through the Services. Business Users are solely responsible for the services they advertise and deliver, and for complying with all laws that apply to their business, including consumer-protection, health-and-safety, and tax laws.

4. Accounts

You are responsible for keeping your account credentials confidential and for all activity under your account. Tell us immediately at enquiry@cortiva.ng if you believe your account has been accessed without authorization. You must provide accurate, current information when you register and keep it up to date.

5. Business User obligations

As a Business User, you agree to:

1. (a) provide accurate information about your business, services, prices, and availability;
2. (b) honor bookings you accept, or cancel them promptly and fairly in line with your own stated cancellation policy;
3. (c) only enter a Customer's personal data into slotmi where you have a lawful basis to do so, and handle it in line with applicable data-protection law (see our Privacy Policy, Section 6);
4. (d) not use the Services to advertise or provide anything illegal, fraudulent, or that infringes anyone's rights; and
5. (e) be responsible for any staff accounts you create and their compliance with these Terms.

6. Customer obligations

As a Customer (once the slotmi customer app or a Business User's public booking page is available to you), you agree to: provide accurate booking information; attend booked appointments or cancel/reschedule within the time the Business User specifies; and treat Business Users and their staff respectfully. Repeated no-shows or abusive conduct may result in restricted access to booking through slotmi.

7. Fees and payments

1. 7.1 slotmi fees. Any subscription or transaction fees that apply to your use of the Services will be communicated to you at sign-up or in a separate agreement, and may change with reasonable prior notice.
2. 7.2 Payment processing. Payments are processed by Paystack. By making or receiving a payment through slotmi, you also agree to Paystack's applicable terms. We are not responsible for delays, errors, or losses caused by Paystack or another payment provider, except to the extent caused by our own negligence.
3. 7.3 Payouts. Payout timing to Business Users depends on Paystack's settlement schedule and any verification steps required by law, including "know your customer" checks.
4. 7.4 Refunds and disputes. Refunds for a booked service are between the Customer and the Business User, in line with the Business User's own policy. We may assist in facilitating a refund through the Services but do not guarantee any particular outcome.
5. 7.5 Taxes. Business Users are responsible for determining and remitting any taxes owed on amounts they receive through the Services, including compliance with applicable e-invoicing requirements.

8. Marketing and coupon features

If you create a discount code or promotion using slotmi's marketing tools, you are responsible for the terms of that promotion, for honoring it as advertised, and for complying with any advertising or consumer-protection law that applies to it.

9. Communications

By using the Services, you consent to receive transactional messages (such as booking confirmations, reminders, invoices, and account notices) by WhatsApp, email, or push notification. You may opt out of non-essential marketing messages at any time; you cannot opt out of transactional messages necessary to operate your account.

10. Acceptable use

You agree not to:

1. (a) use the Services for any unlawful purpose;
2. (b) attempt to gain unauthorized access to the Services or another user's account;
3. (c) reverse-engineer, scrape, or interfere with the Services' normal operation;
4. (d) upload malicious code; or
5. (e) misrepresent your identity or affiliation with a business.

11. Intellectual property

slotmi, the slotmi name and logo, and the software underlying the Services are owned by Cortiva or our licensors. We grant you a limited, non-exclusive, non-transferable license to use the Services for their intended purpose while these Terms remain in effect. You retain ownership of the content you upload (such as your business description or photos) but grant us a license to host, display, and use it as needed to operate the Services.

12. Disclaimers

The Services are provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or completely secure.

13. Limitation of liability

To the fullest extent permitted by law: neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill, arising out of or related to these Terms or the Services; and our total aggregate liability arising out of or related to these Terms or the Services will not exceed the greater of (i) the fees you paid us in the six months before the event giving rise to the claim, or (ii) [insert minimum liability cap, e.g. ₦50,000]. These limitations do not apply to liability that cannot be limited under Nigerian law, including liability for fraud or willful misconduct.

14. Indemnification

You agree to indemnify and hold Cortiva harmless from any claim, loss, or expense (including reasonable legal fees) arising from your breach of these Terms, your misuse of the Services, or your violation of any law or third party's rights.

15. Termination

You may stop using the Services or close your account at any time. We may suspend or terminate your access if we reasonably believe you have breached these Terms, engaged in fraudulent or illegal activity, or posed a risk to the Services, other users, or us, with notice where practicable. Sections that by their nature should survive termination (including Sections 3, 12, 13, 14, and 17) will survive.

16. Governing law and disputes

These Terms are governed by the laws of the Federal Republic of Nigeria. Any dispute arising out of or relating to these Terms or the Services will be subject to the exclusive jurisdiction of the courts of Lagos State, Nigeria, unless the parties agree in writing to resolve it by arbitration.

17. Changes to these terms

We may update these Terms from time to time. If we make material changes, we will post the updated Terms here with a new "Last updated" date and, where required by law or where the change materially affects you, provide additional notice. Continuing to use the Services after changes take effect means you accept the updated Terms.

18. General

1. (a) Entire agreement: These Terms (together with our Privacy Policy and any agreement referenced in them) are the entire agreement between you and us regarding the Services.
2. (b) Severability: If any provision is found unenforceable, the rest of these Terms remain in effect.
3. (c) No waiver: Our failure to enforce a provision is not a waiver of it.
4. (d) Assignment: You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
5. (e) Force majeure: Neither party is liable for delay or failure caused by events beyond its reasonable control.

19. Contact us

Questions about these Terms can be sent to enquiry@cortiva.ng or +234 802 068 9069.